See it their way.
Then make it magic.
We help hotel owners define what service at their property should feel like — and then build the systems, leadership behaviours, and team capability to deliver that feeling consistently, even when they’re not around.
Service is not instinct. Service is a system. We build that system.
You didn’t build your hotel to spend your life firefighting.
You want a hotel guests love, teams believe in, and leadership can confidently run without your daily involvement. Instead, you’re dealing with repeat complaints, inconsistency, leadership gaps, and systems that rely on heroics. Not because people don’t care — but because service was never designed as a system.
Éclat exists to fix this.
The Service Continuum™
Define → Design → Build → Deliver → Strengthen → Scale
DEFINE
What should service feel like?DESIGN
Translate feeling into execution clarity.BUILD
Leadership capability + right hires.DELIVER
Consistency under real pressure.STRENGTHEN
Protect guest experience + revenue.SCALE
Grow without dilution.Three focused ways we support owners
Owner-Level Consulting
Founder-led. Deep. Strategic. Built to make us progressively unnecessary.Experience-Aligned Leadership Search™
We don’t just recruit roles. We recruit leaders who can deliver the experience your hotel promises.ServReCO
The Service Recovery Authority strengthening your STRENGTHEN stage.The Éclat Difference
We don’t teach upselling — we design moments where better service naturally leads to better revenue.
We don’t create dependency — our engagements include structured graduation.
We don’t fix symptoms — we eliminate the conditions that create them.
If this sounds like you, we’ll work brilliantly together.
- Owner-led / promoter-driven hotels
- Luxury, upper-upscale, experiential brands
- 1–10 property groups with expansion intent
- Leaders who care about how service feels
“You encourage whatever you tolerate in your service systems. Guests don’t compare you to other hotels — they compare you to the best experience they’ve had anywhere.”
Meet Prabhjot Bedi
Founder & CEO, Éclat Hospitality.
Over two decades shaping service systems, leadership capability, and owner confidence.
Philosophy: See it their way. Then make it magic.
Ready to build a hotel guests truly feel?
+91 9872000604
p.bedi@eclathospitality.com
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